Terms of Service

Last Updated: June 2026

These Terms of Service (“Terms”) govern the access to and use of SENTRI, a network and edge infrastructure management platform operated by PT Tricada Intronik (“Tritronik”, “Company”, “we”, “our”, or “us”). By accessing or using SENTRI, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms.

1. Definition

“Customer” means an individual, company, institution, or legal entity subscribing to or using the Services.

“Services” means the SENTRI platform, including software, applications, APIs, dashboards, documentation, updates, and related services provided by Tritronik.

“Customer Data” means all information, configurations, logs, device information, content, and materials submitted, uploaded, generated, or processed through the Services by the Customer.

“Authorized User” means any employee, contractor, representative, or individual authorized by the Customer to access the Services.

2. Eligibility

The Services are intended solely for business and organizational use. By using the Services, Customer represents and warrants that:

Customer has the legal capacity to enter into binding agreements.
Customer will comply with all applicable laws and regulations.
Customer will use the Services solely for lawful purposes.

3. Provision of Services

SENTRI provides centralized capabilities for:

Network monitoring and visibility
Device lifecycle management
Remote configuration and provisioning
Security policy management
Alerting and event monitoring
Reporting and analytics
Multi-tenant infrastructure management
Third-party integrations

Tritronik reserves the right to modify, improve, add, or discontinue any feature of the Services at its sole discretion.

4. Account Responsibilities

Customer is responsible for:

Maintaining the confidentiality of login credentials.
Managing access rights and permissions.
Ensuring Authorized Users comply with these Terms.
Promptly notifying Tritronik of any unauthorized access or security incident.

Customer shall remain fully responsible for all activities conducted through its Accounts.

5. Subscription and Fees

Access to certain Services requires an active subscription agreement. Unless otherwise specified in a separate commercial agreement:

Subscription fees are payable in advance.
Fees are non-refundable.
Failure to pay applicable fees may result in suspension or termination of Services.
License entitlements may be limited by the number of devices, users, tenants, or subscribed modules.

Additional professional services may be subject to separate agreements and fees.

6. Acceptable Use Policy

Customer shall not:

Use the Services in violation of applicable laws.
Attempt to gain unauthorized access to systems or networks.
Introduce malware, viruses, or malicious code.
Interfere with the integrity, performance, or security of the Services.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code.
Use the Services to infringe intellectual property rights of any third party.

Violation of this section may result in immediate suspension or termination of access.

7. Customer Data

Customer retains all rights, title, and interest in and to Customer Data.

Customer grants Tritronik a limited, non-exclusive right to process Customer Data solely for:

Delivering the Services;
Providing technical support;
Maintaining platform functionality;
Enhancing security and operational performance.

Customer represents and warrants that it has all necessary rights and permissions to provide Customer Data to Tritronik.

8. Privacy and Data Protection

Tritronik processes personal and operational data in accordance with applicable data protection laws and its Privacy Policy.

Customer remains responsible for obtaining all necessary consents and legal bases required for the collection and processing of personal data through the Services.

9. Intellectual Property Rights

All rights, title, and interest in and to the Services, including:

Software
Source code
Designs
Documentation
Trademarks
Logos
Technology

remain the exclusive property of Tritronik or its licensors. No ownership rights are transferred to Customer under these Terms.

10. Confidentiality

Each party agrees to protect confidential information disclosed by the other party using reasonable care. Confidential information shall not be disclosed to third parties except:

With prior written consent;
As required by law;
To authorized personnel with a legitimate business need.

These obligations survive termination of the Services.

11. Service Availability

Tritronik will use commercially reasonable efforts to maintain Service availability.

However, Customer acknowledges that:

The Services may be subject to maintenance.
Network disruptions may occur.
Third-party infrastructure dependencies may affect availability.

Unless expressly stated in a separate Service Level Agreement (SLA), no specific uptime commitment is guaranteed.

12. Third-Party Services

The Services may integrate with third-party platforms, devices, software, or communication services. Tritronik is not responsible for:

Third-party service availability;
Third-party content;
Third-party data handling practices;
Any damages arising from third-party services.

Customer's use of third-party services is subject to their respective terms and policies.

13. Warranties Disclaimer

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis. Tritronik disclaims all warranties, whether express, implied, statutory, or otherwise, including:

Merchantability;
Fitness for a particular purpose;
Non-infringement;
Uninterrupted or error-free operation.

14. Limitation of Liability

To the maximum extent permitted by law, Tritronik shall not be liable for:

Indirect damages;
Consequential damages;
Loss of revenue;
Loss of profits;
Loss of business opportunities;
Loss of goodwill;
Loss of data.

Tritronik's total aggregate liability arising out of or relating to the Services shall not exceed the total subscription fees paid by Customer during the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

Customer agrees to defend, indemnify, and hold harmless Tritronik and its affiliates from any claims, damages, liabilities, costs, and expenses arising from:

Customer's use of the Services;
Violation of these Terms;
Violation of applicable laws;
Infringement of third-party rights.

16. Suspension and Termination

Tritronik may suspend or terminate access to the Services if:

Customer breaches these Terms;
Subscription fees remain unpaid;
Security risks are identified;
Required by law or regulatory authority.

Upon termination, Customer's right to access the Services shall cease immediately.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiations between the parties.

If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Indonesia.

18. Miscellaneous

These Terms of Service constitute a valid and legally binding electronic agreement upon you clicking “Register”, “Sign Up”, “Log In”, or otherwise accessing and using the SENTRI Platform and Services. You may not assign, transfer, or otherwise delegate your rights or obligations under these Terms without our prior written consent. PT Tricada Intronik may assign or transfer its rights and obligations under these Terms without prior notice.

If you violate these Terms and we do not take immediate action, this does not mean that we waive any rights available to us. We reserve the right to take appropriate action at a later time in accordance with applicable laws and regulations.

These Terms shall remain valid and enforceable even if your SENTRI account is suspended, restricted, terminated, or if your access to the Platform is discontinued for any reason.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

You may contact us through SENTRI Customer Support via email, telephone, WhatsApp, or other official communication channels provided on the Platform. All your correspondence will be recorded and stored for our records.